Logistics professionals know only too well what it feels like to steer a complex machine(rie) through turbulence. All the better if you have a competent team “on the ground” at your side that you can rely on blindly. It is therefore no coincidence that we call our central contact point for customer concerns the Service Tower. Because here you not only receive valid information and comprehensive process support; our little “customer pilots” led by team leader Stefan Nörl also always tackle things proactively, i.e. they use a comprehensive pool of data to help recognise potential obstacles in logistics processes at an early stage, initiate tailor-made solutions and identify potential.